前言

早在13个月前的2021年7月我就发过了一次和GitHub客服对解封GitHub Action的问题,当时客服已说明已经解封:“I've reinstated them for the BlueSkyXN account”。

具体过程可参考 https://www.blueskyxn.com/202107/4731.html (20210430-20210712)

当时我还在一个仓库用模板测试了一下,发现标黄就没管了,当初2021年7月截的图如下

但是我后来使用GitHub Action的时候发现还是被提示 “Actions jobs for this repository have been disabled by GitHub staff. If you are the repository owner, you can contact support via https://github.com/contact for more information.”

同时当初的那次测试就是失败的,就没成功,链接是  https://github.com/BlueSkyXN/TencentCloud-Order/actions/runs/1021611285

于是又开始和GitHub客服撕逼了

工单

https://support.github.com/ticket/personal/0/1733916

Comments 1(0807)

Account Name: BlueSkyXN https://github.com/BlueSkyXN


Actions jobs for this repository have been disabled by GitHub staff. If you are the repository owner, you can contact support via https://github.com/contact for more information.

Comments 2(0809)

Hello,

Thank you for writing in.

The account has restrictions imposed because it appears to have been taking part in activity which goes against our Terms of Service.

In particular, any repositories that use GitHub Actions solely to interact with 3rd party websites, to engage in incentivized activities, or for general computing purposes may fall afoul of the GitHub Additional Product Terms.

For this reason, I'm afraid we will not be removing the restrictions from this account.

Best regards,
Charlie

这次客服回复完全就是模板,然后我回头根据2021年的博文检查了下当初的记录,注意,GitHub 工单系统并没有保存那时候的工单,全部不见了,估计是保留1年,但是默认会发邮件给你

Comments 3(0814)

After my inspection, on July 12, 2021, I have been approved by your customer staff and obtained the unblocking
I've hardly used Github Action after that, nor the TOS violation you said.
The case went through I wrote on my blog (https://www.blueskyxn.com/202107/4731.html#Comments-2%EF%BC%880712%EF%BC%89) and Ticket (https://support .github.com/ticket/personal/0/1199576 )

Thank you for reaching out again, and for the detailed explanation.
So long as you will adhere to our Terms of Service moving forward, Actions will be available to you again. I've reinstated them for the BlueSkyXN account, but please note that if the behaviors that resulted in them getting blocked in the first place are detected again, they may be revoked indefinitely.
At this time, you should be able to use Actions again.
Alex (GitHub Support)
Jul 11, 2021, 11:07 PM UTC

So he did not complete the unblocking he promised? Or is your system restricted for some reason?

这时候我检查了工单和博客记录,发现当初客服就说解封了,而这一年多来我压根没用GitHub Action。

Comments 4(0814)

After my inspection, I tested whether the Action could work in a warehouse after it was deactivated that day, and then I saw that it seemed to work, so I ignored it. (also reflected at the end of my blog)
The URL that time was https://github.com/BlueSkyXN/TencentCloud-Order/actions/runs/1021611285
After my inspection, it happened 13 months ago and it was a failure in the first place (Actions jobs for this repository have been disabled by GitHub staff. If you are the repository owner, you can contact support via https://github.com/ contact for more information.)
Apparently, your Github folks promised to lift the restrictions on my use of Actions, but they didn't, and haven't fixed the issue for over a year.

同时我发现,当初的测试那次,就是没成功的,被标红阻止了

Comments 5(0816)

Hello,

Thank you for following up and apologies for the inconvenience.

I wanted to confirm that the Actions on your account have not been blocked; they are enabled and should be able to be used. It appeared there was a disabled repository on your account, but if you're seeing examples of Actions failing on other repos, please let us know the specific repository and we can determine what the issue is.

Best regards,
Charlie

客服人员说应该是没被封,让我测试一下

Comments 6(0816)

I just ran another test, inserting a pre-defined Action file package with one click in a repository I created only a few days ago, and got the same result.You refer to the following 2 repositories for examples

https://github.com/BlueSkyXN/Github-Backup/actions

https://github.com/BlueSkyXN/TencentCloud-Order/actions

It is clear that you have not fulfilled your promise to lift the Action restrictions either 13 months ago or now. Of course, I don't know if this is a problem with your system or something else.

然后我拿2个仓库,其中一个是前几天新的项目测试了下,同样的问题

Comments 7(0816)

Hello,

Thank you for following up and for providing those examples. Again, apologies for the inconvenience.

I can confirm that we did remove the block from your account on our side back in July of 2021, as you were informed in the exchanges you had with our support team at the time. The block has not been re-enabled, so I will reach out to our engineering team for them determine why those changes are not active on your account.

Normally the engineering team will get back to me within 2 business days and, as soon as they do or if it takes longer for any reason, I will update you.

Best regards,
Charlie

客服说他们确实移除限制了,同时没有再次封锁,但是不知道为什么不生效,他要联系工程人员降级,

Comments 8(0816)

Hello,

Thank you for your patience while our engineering team looked into this matter.

I've heard back from them this morning and they have confirmed that the settings on your account should be back to normal the next time you sign in.

If there's anything else we might be able to do to help, don't hesitate to let us know.

Best regards,
Charlie

在几个小时后就说修复成功了,然后我测试了下确实好了 https://github.com/BlueSkyXN/Github-Backup/actions/runs/2875675642